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Our Core Values

• All together

  At YourSurprise, we're all about teamwork. We value our colleagues, customers, and partners, always ready to go the extra mile for one another. Supporting each other isn't just a part of our job; it's the core of our culture. By collaborating, we create an environment where everyone thrives. We lift each other up, overcome challenges and reach our goals together. Let's appreciate what each person brings to the team. Only when we work together, we achieve the best results.

• No trust, no glory

  Trust and safety are everything. We strive to create a place where everyone feels at home and can truly be themselves. Including our customers and partners. Respect is key, and if boundaries are broken, we offer feedback to help each other grow. We believe in open communication, ensuring that everyone feels included. By providing guidance and freedom, we empower one another to take ownership and achieve great things. And don’t worry about mistakes. They are just part of the journey. Embrace them, learn from them, and let’s keep moving forward together!

• People first

  People are at the heart of everything we do. We believe that by putting our colleagues, customers and partners first, we create strong, positive relationships that help us grow together. It’s not just about getting the job done; it’s about ensuring everyone feels valued, respected, and supported.

  We look out for one another, whether it’s checking in when someone’s unwell or offering help when needed. We notice and check in because we care. By going the extra mile for each other, we make sure everyone feels special. And that’s what makes our team truly awesome.
  

• Fun is a mindset

  Fun is key for a balanced work life. That's why we focus on creating moments of happiness and connection with our colleagues, customers, and partners. We love to keep things light-hearted. Whether through team celebrations, casual get-togethers, or simply sharing a laugh during the day, we make it a priority to enjoy our time together. Let’s spread some positivity and celebrate life's little victories. Let’s boost morale, strengthen our bonds, and ensure that our workplace remains a fun and inspiring space.

• Never settle, keep pushing

  We believe in the power of progress. We don’t settle for “good enough.” We keep pushing forward, always looking for ways to improve. It’s about taking risks, trying new things, and sometimes jumping into the unknown, even when the outcome isn’t clear. Playing it safe won’t help us grow, and that’s what sets us apart. By constantly challenging ourselves and each other, we push the boundaries of what’s possible. This is how we offer our customers the best we can. It’s this drive to keep moving forward that makes us winners together.