Are you a passionate account manager, bursting with energy when in contact with customers, bringing in big deals and further expanding customer relationships? Enjoy commercial challenges and willing to always go the extra mile for a customer? If so, you’re the account manager our B2B team is looking for!
Our B2B team is in contact with customers around the world every day, each looking for an original gift for employees, clients or associates. Your goal as an account manager is to help these customers create the ultimate gifting moment with a custom personalized gift.
What will you do?
As an account manager, you’ll be responsible for developing sales in your market(s), with a special focus on KPIs/targets for revenue, number of gifts, and margin;
You’ll invest in building strong relationships with (existing) customers by encouraging (repeat) purchases and upselling our business propositions, ensuring increased loyalty;
You’ll guide the customer from the very first contact about a gift idea, to the after-sales service, evaluating the gifting moment together;
You’ll be the link between our production floor and your business customers. You’ll ensure all orders are entered into our planning system, including all relevant order and customer information, so that our production team can get to work smoothly;
You’ll analyze and discuss the progress within your market(s) with your team on a monthly basis, giving extra attention to your sales funnel and your realized commercial results;
During off-peak periods, you’ll spend part of your time on business projects with the aim of improving our processes or marketing, or will actively enter new business markets, based on sales opportunities we see in the market.
Where you'll be?
As an account manager you will be part of our E-Commerce team, consisting of 40 colleagues and over ten different nationalities. The B2B team is part of this, consisting of 8 colleagues who assist all of our YourSurprise business customers by phone or email. This is also an international team, with colleagues from France, Germany and the Netherlands, with English as the working language within the team. You’ll also work closely with the new business account manager, who will transfer new leads and customer orders to you.
Who we're looking for?
You have at least 2 years of experience in sales and are available for at least 32 hours per week;
You’re fluent in English, both written and spoken (knowledge of multiple languages is a plus);
You have a hands-on mentality and a great track record of achieving sales results;
Negotiation is not a problem with your persuasiveness: you are strong on your feet;
You’re flexible and work well under pressure;
You’re result-oriented and can handle working with deadlines;
You’re able to use your creativity to turn each customer contact into an opportunity and come up with an appropriate gift solution for every situation;
You’re a reliable team player and take your responsibilities seriously;
You are able to work from our Campus in Zierikzee.
What's in it for you?
A great salary with profit sharing;
Travel compensation for both car and public transportation;
A company laptop;
A collective pension plan for your old age;
25 vacation days (based on a 40-hour work week) and 8% of your gross annual salary as vacation pay;
A delicious lunch (for a small fee) and a well-stocked fruit basket;
Access to Open Up, a platform offering professional mental and physical guidance;
The opportunity to participate in sports activities, fun parties and social get-togethers. In addition, we organize a legendary annual YourSurprise weekend away with the whole company. All on a voluntary basis, of course;
Want to commute to work in an environmentally friendly way? As a YourSurprise employee, you can take advantage of our "Lease a Bike" bike plan, which is good for your health and the environment;
Filled with all the work-out machines and tools you can imagine. If you are part of YourSurprise, you have unlimited access.
The heart of the Campus where we come together, enjoy parties and, most importantly of all enjoy delicious meals prepared by our Chef Leo.
Our recharge rooms offer the perfect space for some "me" time to recharge your battery.
We have a guesthouse for our international colleagues, right in the heart of Zierikzee.
What we do
You may already know that we create personalised gifts, but we do much more than that. Giving and receiving gifts isn't just about the gift itself, but about the message behind it. The feeling. It's the thought that counts. All of this, along with the timing of the gifting moment are what makes it so special for the recipient.
We help our customers to create these special moments. We use our (social media) channels and websites to give people ideas. We offer online tools to bring those ideas to life quickly and easily. And we're here for them, even if things go wrong.
YourSurprise is an international operating online giftshop, specialised in personalised gifts. We are active in 28 countries and try to reach our customers through 29 independent YourSurprise websites. All gifts are made and shipped from the beautiful town of Zierikzee.
YourSurprise is voted the Best Online Gift Shop 2023!
Woohoo! Out of more than 100 companies, we have been named the Best Online Gift Shop 2023 (Shopping Awards). Everyday we try to spread happiness all over the world and we’re more than delighted that our customers have voted for us! More than 300 happy colleagues work hard everyday to provide a smile on our customers' faces. Therefore, thank you!
3 million gifts per year
Accountmanager B2B International
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